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1. Fresh flowers and custom arrangements are non-returnable due to their perishable nature.
2. If you receive damaged or incorrect flowers, contact us within 2hours for a replacement.
3. Non-perishable items (vases, gifts, accessories) may be returned within 1 days if unused and in original condition.
4. Refunds are only issued for canceled orders made at least 2hours before delivery.
5. All returns and complaints must include order details and photos for verification.
